1. Introduction

Datakrop Solutions is committed to protecting your privacy and ensuring you have a positive experience on our website (hereinafter referred to as the "Website"). This Privacy Policy outlines how we collect, use, store, process, and protect your personal data in accordance with the Digital Personal Data Protection (DPDP) Act, 2023, and other applicable laws in India.

We are a data controller under the DPDP Act and are responsible for ensuring that your personal data is processed fairly, transparently, and securely. If you have any questions about this Privacy Policy or our privacy practices, please contact us using the information provided in Section 17.

2. Definitions

• Personal Data: Information relating to an identified or identifiable individual including name, email, phone number, postal address, IP address, usage data, cookies, or similar identifiers.
• Data Principal: The individual to whom the personal data relates.
• Data Fiduciary: Datakrop Solutions, which determines the purpose and means of processing personal data.
• Data Processor: Any third party engaged to process personal data on behalf of Datakrop Solutions.
• Processing: Any operation performed on personal data including collection, storage, use, analysis, transfer, or deletion.

3. Categories of Personal Data We Collect

3.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, postal address, company name
• Account Information: Username, password, preferences, profile data
• Communication Data: Messages, inquiries, feedback, complaints, support interactions
• Payment Information: Billing address and invoice details (payments handled by third-party gateways)
• Service Request Data: Information shared while requesting services or features

3.2 Information Collected Automatically

• Technical Information: Device type, browser, OS, IP address
• Usage Data: Pages visited, time spent, interactions
• Cookies and Similar Technologies
• Location Data: General geographic location (IP-based)
• Log Data: Server logs and referral data

3.3 Sensitive Personal Data

Datakrop Solutions does not intentionally collect sensitive personal data such as financial account details, biometric data, health information, or religious beliefs. Any voluntarily shared sensitive information is protected using enhanced security measures.

4. Purposes for Data Collection and Processing

4.1 Service Delivery

• Providing and improving our Website and services
• Processing service requests and transactions
• Customer support and account management
• Service announcements and updates

4.2 Communication and Marketing

• Promotional SMS, WhatsApp, RCS, and email communications (with consent)
• Surveys and feedback collection
• Policy updates and important notifications

4.3 Analytics and Improvement

• User behavior analysis
• Website performance optimization
• Aggregated and anonymized internal reporting

4.4 Security and Legal Compliance

• Fraud detection and prevention
• Legal and regulatory compliance
• Enforcement of agreements

4.5 Data Retention Policies

• Account Data: Account lifetime + 2 years
• Marketing Data: Until consent is withdrawn
• Service Records: 7 years
• Cookies: 1–2 years
• Support Records: 3 years

5. Changes to This Privacy Policy

Datakrop Solutions may update this policy due to changes in services, regulations, or security practices. Continued use of the Website indicates acceptance of updates.

6. Compliance with Applicable Laws

• Digital Personal Data Protection (DPDP) Act, 2023
• Information Technology Act, 2000
• RBI Guidelines (where applicable)
• Telecom Commercial Communications Regulations, 2018

7. California and International Compliance

Users accessing from outside India may be subject to additional regional privacy rights. California residents may have supplementary rights under CCPA.

17. Contact Information for Privacy Matters

Datakrop Solutions
Email: sales@datakrop.com
Phone: +91 7568830333
Website: www.datakrop.com
Address: Jaipur, Rajasthan, India
Operating Hours: Monday–Friday, 9:00 AM – 6:00 PM IST

Acknowledgment:
By accessing and using Datakrop's Website, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Last Updated: February 3, 2026
Version: 1.0